Effective Date: [28-NOV-2024]
At Journey to Haramain (www.journeytoharamain.co.uk), your privacy is important to us. This policy outlines how we collect, use, store, and protect your personal data, in full compliance with applicable privacy regulations in the UK, EU, and relevant international standards.
1. What Information We Collect
When you contact us, submit a form, or book a package, we may collect the following:
• Full Name
• Phone Number (including WhatsApp)
• Email Address
• City/Country
• Passport Copy (for visa processing)
• Travel Dates and Preferences
• Any additional details necessary for bookings
2. How We Use Your Information
We collect your information to:
• Contact you via WhatsApp, phone, or email regarding Umrah/Hajj packages
• Share package details, offers, and updates
• Book flights, hotels, and other travel services on your behalf
• Process visas through authorized visa agents or consulates
• Improve our customer experience and support
• Comply with legal and government regulations
3. Data Sharing and Third Parties
We do not sell or rent your data to any third parties.
However, to complete your travel arrangements, we may share your personal information with:
• Airlines (for flight bookings)
• Hotels (for room reservations)
• Government-authorized visa processing partners
• Relevant authorities if legally required (e.g., immigration)
All third parties we work with are expected to comply with strict privacy and data protection standards.
4. Communication Methods
By submitting your information, you agree that we may contact you via:
• WhatsApp
• Phone call
• Email
We aim to respond to your inquiries and provide you with timely updates related to your Umrah/Hajj journey.
5. Data Protection and Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and restricted access.
6. Your Rights
As a resident of the UK or EU, you have the right to:
• Request access to your personal data
• Ask us to update, correct, or delete your data
• Withdraw your consent at any time
• File a complaint with the relevant data protection authority
To exercise your rights, email us at:
info@journeytoharamain.co.uk
7. Updates to This Policy
We may update this Privacy Policy as needed. The latest version will always be available at:
www.journeytoharamain.co.uk/privacy-policy
8. Contact Us
For any questions regarding this policy or your personal data, please contact:
info@journeytoharamain.co.uk
+44 7948 426162